Legal

Terms & conditions

Last updated July 7, 2026

These terms govern your use of bylunalabs.com and the services provided by Luna Labs. By visiting our site or starting a project with us, you agree to what’s outlined below. We’ve kept it plain-spoken on purpose.

Who we are

Luna Labs is a creative studio based in Los Angeles, California. We help brands design, build, and grow — from identity and websites to paid social and email. Throughout these terms, “Luna Labs,” “we,” “us,” and “our” refer to the studio and its founders.

Using this website

You’re welcome to browse, read, and share our work. You agree not to misuse the site — that includes attempting to disrupt it, scrape it at scale, or use it for anything unlawful. The content here is for general information and doesn’t constitute a binding offer until we’ve agreed terms in writing.

Projects and engagements

Specific work is governed by a separate proposal or statement of work covering scope, timeline, and fees. If anything in that agreement conflicts with these terms, the signed agreement wins. Quotes are valid for 30 days unless stated otherwise.

Payments

Unless your agreement says otherwise, projects begin once a deposit is received, with the balance invoiced at agreed milestones. Invoices are due within 14 days. Late payments may pause active work until the account is current.

Intellectual property

Everything on this site — copy, layouts, branding, and visual design — belongs to Luna Labs unless credited otherwise. Final deliverables transfer to you on full payment, as set out in your project agreement. We may feature completed work in our portfolio unless we’ve agreed in writing to keep it private.

Client responsibilities

Good work depends on good input. You agree to provide accurate information, timely feedback, and any assets or access we need to do the job. Delays on these can affect timelines and costs.

Warranties and disclaimers

We deliver our work with care and craft, but the site and its content are provided “as is,” without warranties of any kind. We don’t guarantee specific business outcomes from design or marketing work, since results depend on factors outside our control.

Limitation of liability

To the extent permitted by law, Luna Labs is not liable for indirect or consequential losses. Where liability can’t be excluded, it’s limited to the fees paid for the work in question.

SMS communications

If you opt in to text messages from Luna Labs, we’ll use them for customer support, service updates, and other communications related to your account. Message and data rates may apply, and message frequency varies. Reply STOP at any time to unsubscribe, or HELP for assistance. Carriers aren’t liable for delayed or undelivered messages.

Changes to these terms

We may update these terms as the studio evolves. The latest version always lives on this page, with the revision date noted above. Continued use of the site means you accept the current version.

Governing law

These terms are governed by the laws of the State of California. Any disputes will be handled in the courts of Los Angeles County.

Contact

Questions about these terms? Email us at hello@bylunalabs.com and we’ll be glad to help.